Virtual Goods Fulfillment Policy

Last updated: 2026-09-13

NEIGE sells virtual goods and digital services. No physical parcel or carrier tracking number is provided.

Fulfillment flow

1. You select a product and provide the required game information.
2. Payment is confirmed. International PayPal orders may first be authorized and manually reviewed.
3. We verify availability, destination details, payment, and risk status.
4. We begin the top-up, gift, trade, or other digital delivery.
5. After completion, we update the order and retain the delivery date, destination account or UID, and necessary evidence.

Delivery time

Timing varies by product availability, game platform, payment review, time zone, and customer response. The estimate shown on the product page or communicated by support for the order applies. We will contact you if maintenance, availability, platform restrictions, or missing information cause a delay.

What you need to do

Keep your email and website support channel available, and verify the UID, account name, server, region, and item before ordering. Do not provide full passwords, payment passwords, or two-factor codes unless a clearly identified service step genuinely requires specific information.

Delivery evidence and support

We may retain system records, completion screenshots, timestamps, and communications for support and payment disputes. If delivery is delayed beyond a reasonable time or incorrect, contact support with your order number.