Refund and Cancellation Policy

Last updated: 2026-09-13

Before fulfillment begins

If processing or delivery has not started, you may contact support to request cancellation. We will void an authorization or refund the original payment method as appropriate. Provider processing time and non-refundable provider fees may affect timing or the amount received.

After fulfillment begins

Game top-ups, virtual currency, virtual items, digital gifts, customized delivery, and services completed at your direction may qualify as non-physical digital content, customized supply, or an online service completed upon provision. When this is clearly disclosed and you consent before checkout, the statutory cooling-off right may no longer apply once fulfillment starts or completes.

This does not limit rights relating to non-delivery, incorrect quantity or item, duplicate charges, defects, or other rights that cannot legally be waived.

Incorrect customer information

If delivery is made to the wrong destination because you supplied an incorrect UID, account name, server, region, or item, we will help investigate. A refund may not be possible when the third-party platform cannot reverse delivery. If NEIGE caused the error, we will correct, redeliver, or refund it.

How to request help

Send the order number, account email, explanation, and relevant screenshots to vul3m6aaa@gmail.com or contact website support. Approved refunds are normally returned to the original payment method.